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Warranty
WARRANTY TERMS & CONDITIONS
All products distributed by Better Backs Australia are covered by a full
parts and service warranty for the set period listed on the
receipt. A warranty only applies if stated on the receipt and if written
by authorised staff or agents on an official Better Backs Australia
receipt. All products that are more than 50 Kilometers from an
authorised repair centre shall have a limited warranty covering parts
and labour only.
Any additional costs involved will be charged to the client. These may
include freight or postage, postage charges or call-out fees.
Customers who purchase and use our items within 50 Kilometers of a
service centre will receive free in-home repairs for the set term of the
warranty. The item purchased must be placed in a suitable box if
sending by courier back to the service centre. If sent by courier, Better
Backs Australia is not responsible for damage in transit.
LIFETIME SERVICE GUARANTEE
After the specified warranty period has expired, all products are then
covered by a lifetime service guarantee. This service guarantee covers
any reasonable repair request made as long as the item purchased is
still owned by the original purchaser as set on the receipt. It covers
work done by our authorised repair staff in our warehouse/service
centres. It does not include in-home repairs, courier fees, parts,
specialist repairers or any other expenses related to the defective item.
EXCLUSIONS/EXEMPTIONS
The warranty and guarantee is only applicable against manufacturing
faults and will cease immediately on evidence of tampering, modifying
or any unauthorised access to our products. The warranty and
guarantee also excludes; malfunction or damage resulting from Acts of
God, natural disaster, fire, pets, civil unrest and/or accidents. They also
exclude usage in the wrong environment, usage of the product other
than described in its manual, or usage with the wrong electrical supply.
The warranty and guarantee do not pertain to negligence, abuse,
fabric/cover, or accessories.
If you are returning stock to our repair centres for repair, the item being
returned must be delivered to us in a secure box, or arrangements
made for it to be collected by our staff. We do not accept responsibility
for damage done to your items in transit via couriers.
Our liability for a breach of a condition or warranty implied by DIV2 of Pt
V of the Trade Practices Act 1974 is hereby limited at our option to the
replacement of the item or the supply of an equivalent item, the payment
of replacing the item or supplying an equivalent item, the repair of the
item or the payment of the costs of having the item repaired and to the
maximum extent permitted by law, our liability for a breach of any other
condition or warranty (express or implied) other than any warranty
contained herein is specifically excluded.
Without limiting the generality of the foregoing, we will not, under
any circumstances, be liable to you for any indirect, special or
consequential loss or damage of any nature whatsoever.
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